Privacy Policy


Family Access Network is bound by the Information Privacy Act 2000 (Vic) (“IPA 2000”) as well as other laws that impose specific obligations in regard to handling personal and health information that directly or indirectly identifies a person. The privacy policy and principles in this document are in accordance with these laws.

Family Access Network is committed to protecting the privacy of personal and health information. This Privacy Policy embodies this commitment.

The policy supports Family Access Network’s need to collect information and the right of the individual to privacy. It ensures that Family Access Network can collect personal and health information necessary for its services and functions, while recognising the right of individuals to have their information handled in ways that they would reasonably expect and in ways that protect the privacy of their personal and health information.


Personal and health information is collected and used by the Family Access Network for the following purposes:

  • to provide services or to carry out Family Access Network’s functions
  • to assist Family Access Network and its employees to fulfil its duty of care to children
  • to plan, fund, monitor and evaluate services and functions
  • to comply with DHS and other reporting requirements
  • to investigate incidents or events which occur within the service or defend any legal claims against the service, or its employees.

Family Access Network has adopted the ten information privacy principals (IPP) developed by the Office of the Commissioner for Privacy and Data Protection (go to and search ‘IPP’) as minimum standards in relation to handling personal and health information.

In broad terms, this means that Family Access Network:

  • collect only information which is required for a specified primary purpose
  • ensure that the person supplying the information knows why the information is collected and how it will be handled
  • use and disclose it only for the primary or a directly related purpose, or for another purpose with the person’s consent (unless otherwise required, permitted or authorised by law)
  • store it securely, protecting it from unauthorised access retain it for the period authorised by the Public Records Act 1973, and take reasonable steps to permanently de-identify personal or health information when it is no longer needed
  • provide people with access to their own personal information and permit people to seek corrections if necessary. This will usually be handled under the Freedom of Information Act 1982.

Family Access Network in collecting personal and health information will:

  • address the privacy issues relevant to their functions and only collect and use this information in accordance with the privacy principles
  • manage this information according to this privacy policy and in accordance with the privacy principles.


Family Access Network will usually only use or disclose an individual’s personal or health information for research or the compilation of statistics with the individual’s consent. When research or the compilation of statistics which is in the public interest cannot be undertaken with de-identified information, and where it is impractical to seek the individual’s consent, the research or compilation of statistics will be carried out in accordance with the National Statement on Ethical Conduct in Research Involving Humans issued by the National Health and Medical Research Council (1999) and in accordance with the Health Services Commissioner guidelines.


A complaint about information privacy is an expression of dissatisfaction with Family Access Network’s procedures, staff, agents or quality of service associated with the collection or handling of personal or health information. Family Access Network will be efficient and fair when investigating and responding to information privacy complaints.

The process for investigation and response to these complaints is set out in the Family Access Network Compliments Complaints and Comments Policy.


The key Information Privacy Principles (IPPs) and Health Privacy Principles (HPPs) Principles are listed here. Only the key principles have been selected and are provided in summary.

The full exceptions qualifying many of the principles are not included.

Collection: Family Access Network must collect only personal and health information that is necessary for performance or functions. Individuals should be told why this information is required, what it will be used for and that they can gain access to their personal and health information.

Use and disclosure: Family Access Network must only use or disclose personal and health information:

  • for the primary purpose for which it was collected
  • for a related secondary purpose (which must be a directly related purpose in the case of health or sensitive information) that the person would reasonably expect with the consent of the person unless otherwise required, permitted or authorised by law principles

Data quality: Family Access Network must make sure personal and health information is accurate, complete and up-to-date.

Data security: Family Access Network must take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification and disclosure.

Openness: Family Access Network must document clearly expressed policies on management of personal and health information and make these policies available to anyone who asks for them.

Access and correction: Individuals have a right to seek access to their personal and health information and make corrections.

Unique identifiers: A unique identifier is usually a number assigned to an individual in order to identify the person for the purposes of an organisation’s operations. Tax File Numbers and Medicare numbers are examples. Unique identifiers can facilitate data matching. Data matching can diminish privacy. Privacy laws limit the adoption and sharing of unique numbers. Family Access Network will limit the use of unique identifiers as required by the Victorian privacy laws.

Anonymity: When lawful and practicable, individuals should be able to remain anonymous in transactions with services.

Transborder data flows: Transfer of personal and health information outside Victoria is restricted by privacy laws. Personal and health information may be transferred only if the recipient protects privacy under standards similar to Victoria’s IPPs/HPPs.

Sensitive information: The Information Privacy Act 2000 restricts collection of sensitive information about an individual’s racial or ethnic origin, political views, religious beliefs, sexual orientation, membership of groups or criminal record.

Links to other policies and procedures:

  • Compliments Complaints and Comments Policy.
  • Direct service workers ‘how to guide’
  • Code of conduct
Date of Original: (Privacy Charter:June 2006)
Reviewed April 2008; October 2010

March 2015, March 2018

Next  Review: March 2021
Reviewed by Peter Stephenson
Authorised: CEO