Sue Carlile – CEO

Sue Carlile is the CEO of Family Access Network (FAN), and has worked in the homelessness sector for more than 30 years, and prior to that juvenile justice and local government. . In addition to the core funded work at FAN Sue has been and continues to be involved in the development of a number of innovative projects including: SSATI/LGBTIQ responses, Post Care, Young People and Family Violence, Homeless Youth Dual Diagnosis Initiative, Young Families in Crisis, enhanced responses through Creating Connections; Private Rental Brokerage Program; and a Capacity Building Children’s Program. An active contributor to sector enhancement and reform, including the establishment of Supported Accommodation Assistance Program in the 80’s and presenting evidence to the Burdekin Human Rights Commission Inquiry into Our Homeless Children, amongst many others too numerous to note.

Research and innovative projects and partnerships are keen interests also; notable projects include: LGBTI & Homelessness, Pregnancy & Homelessness, “Does camping count?” Children’s experiences of homelessness; other research projects related to parenting young women, same sex attracted transgender intersex young people, sexual health, to name a few.  Several of these have resulted in Conference presentations and journal articles.


Maureen Higgins – Financial Administrator

Maureen Higgins, Financial Administrator, commenced at FAN in 2008. This was Maureen’s first position in the not-for-profit sector having worked for many years in the private sector. Maureen worked in many management roles, including Commercial and Operational management for manufacturing companies involved in clothing, industrial items and precious metals, including a Public Company structure.


Nicole Bateman – Administration Officer

Nicole joined FAN in 2013 as Administrator Officer after working a number of years in Administration and completing a Diploma in Community Services. She provides administrative support to the CEO & Board with Board meeting preparation and documents, produces the quarterly newsletter, collates the Annual report, maintains the website, contributes to Portfolios & CQI, provides support during Accreditation and everyday general office duties. Nicole enjoys working with a team and organisation that makes a true difference in the lives of young people.


Michelle Thompson – Team Leader

Michelle Thompson is the Team Leader of the Client Services Team at Family Access Network. Michelle has worked in the Community Sector for over 20 years mainly working with young people and their families. Michelle has worked in a variety of settings including Alcohol and Other Drugs, Mental Health, Youth Homelessness, Family Services and Community Health. Michelle is a qualified Youth Worker and Counsellor.


Oriana Phutully – Private Rental Brokerage Program Support Worker

Oriana’s educational background is a degree in Social Science ( Policy & Research) from RMIT and is also currently completing Masters in Social Work at RMIT. Prior to  starting at FAN she had worked in various homelessness services in Victoria in different roles. She started with FAN in 2011 in the Private Rental Brokerage Program (PRBP) and continues to work in this program. The PRBP is a government funded program that aims to assist young people at risk of or experiencing homelessness in accessing private rental housing and has been  operating at FAN since 2007 and assisted hundreds of young people in exiting the homelessness service system in to long term sustainable housing.


 Jordi Kerr – LGBTIQ Capacity Building Project Worker

Jordi has been working in community development, with a focus on young people, for eight years. Prior to joining FAN Jordi spent three years  as the Education Support worker and Gender Group facilitator for the GASP project – an initiative of the City of Greater Geelong which supports LGBTIQA+ young people in the region through social, school and individual support and capacity building. They are a queer and nonbinary activist, and a freelance writer.





Address: 1, 2-10 Harrow Street
Box Hill  VIC  3128

Telephone: (03) 9890 2673
Fax: (03) 9890 9919

ABN: 68 473 447 026

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